IBPS SO Professional Knowledge Syllabus for HR/Personnel Officer 2018-19

By BYJU'S Exam Prep

Updated on: September 25th, 2023

Dear Aspirants,

We have shared the detailed Professional Knowledge Syllabus of IBPS SO HR/ Personnel Officer Exam 2018 in this post. The topic-wise detailed syllabus of Professional Knowledge will help you all prepare better for this exam. we have also shared some important books, that will be helpful while preparing for IBPS SO HR/ Personnel Officer Exam. 

Every year Institute of Banking Personnel Selection conducts the exam for the Specialist officers in various departments, i.e., Human Resource, Marketing, IT and Agriculture Officer. IBPS has changed the exam pattern of Specialist Officer Exam from 2018 onwards. The exam will be conducted in 2 phases, namely: 

1. Preliminary Exam
2. Mains Exam

We have already shared the new exam pattern & syllabus of IBPS SO HR/ Personnel Officer 2018 for Prelims exam. Go through that post for more details. Let us now check out the detailed syllabus of IBPS SO HR/ Personnel Officer. 

Professional Knowledge Syllabus of IBPS SO HR/ Personnel Officer

You need to score really well in a Professional Knowledge to chase final cutoff marks and for that to happen, you need to have a clear idea of the syllabus. With an objective to ensure that persons recruited as HR officer possess the essential aptitude and ability to meet the challenges of the HR department. Through below-mentioned syllabus will help you to understand the roles and responsibility of the HR manager and the meaning of key terms in HR.  Here, we are providing detailed syllabus and some important theories of Human Resource Management as follows: 

Important Chapters:


1. Human Resource Management: Introduction, staffing, manpower planning, performance appraisal, wage and salary administration.

2. Human Resource Development:

  • Strategies and Systems:
  • Human resource development process. 
  • Training
  • Coaching
  • Mentoring
  • Counseling
  • Career planning and development
  • Aligning strategy with HRD activities
  • Assessment Techniques
  • Tools like In-Basket Exercises
  • Critical Incidence Technique
  • Types of Interviews
  • Performance Management System
  • Balance Scorecard
  • Career Development.

3. Human Resource Information System: 

  • Human Resource Management-Systems Approach, Strategic Role of Information in HRM
  • Information Technology-Concepts & Issues
  • HRIS Implementation and Control
  • Designing an HRIS Department
  • Compensation and Benefits Management
  • Training and Development
  • HR Planning and Analysis.

4. Transactional Analysis- Understanding TA- life stages- father, child and adult, different types of transactions, use of TA for improving behavior.

5. Recruitment & Selection- Understanding the staffing process, recruitment- internal and external sources, advantages and disadvantages, selection process, interview process, probation, internal mobility.

6. Training and Development- Key training issues, training need analysis, clarifying the objectives of training, designing effective training programmers’, implementing training.Training methodology, conducting training, trainer behavior, evaluation of training, Models of measuring Training Effectiveness.

7. Rewards & Recognition- 

  • Types of reward
  • Monetary and non monetary
  • Performance reward
  • Incentives, – individual, group and organization based incentives

8. Performance Management and Appraisal: 

  • Goals and objectives
  • Planning performance
  • Self appraisal performance analysis
  • Performance rating techniques
  • Self appraisal performance analysis
  • Performance rating techniques
  • Using performance management data for HR decisions
  • Types in Performance Management System

9. Management of Compensations and Benefits:

  • Wages and salary concepts
  • Factors affecting wages and salary
  • Legislative measures
  • Job evaluation
  • Components of compensation
  • Linking rewards with performance
  • Indirect or fringe benefits.

10. Mobility of Personnel and Retirement

  • Transfers
  • Promotion
  • Demotion

11. Business Policy and Strategic Analysis

  • Basic Concepts of Strategic Management
  • Strategy Formulation- Situation Analysis and Business Strategy
  • Strategy Implementation and Control- Strategy Implementation: Organizing for Action,
  • Strategy Implementation: Staffing and Directing, Evaluation and Control
  • Other Strategic Issues- Strategic Issues in Managing Technology and Innovation,
  • Strategic Issues in Entrepreneurial Ventures and Small Businesses, Strategic Issues in Not-For-Profit Organizations.
  • HR Scorecard,
  • HR Audit,
  • HR issues in Merger and Acquisition.

12. Emotional Intelligence and Managerial Effectiveness: 

The concept of EI, theories.

13. Managing change and organizational effectiveness:

  • Understand the dynamics of change, reasons for a change,
  • diagnosis for change
  • resistance to change
  • change agents
  • forms of interventions
  • models of change
  • Implementing change in organizations.

14Management Process and Organizational Behavior:  

  • Values and Personality
  • Attitudes and job satisfaction
  • Perception and individual decision making
  • Motivation in the Workplace
  • Learning

15. Managing Interpersonal and Group Processes: 

  • Foundations of Group understanding work teams
  • Communication
  • Leadership
  • Stress Management
  • Decision Making and Creativity
  • Power and politics
  • Conflict and negotiation.

16. Collective Bargaining and Negotiation process: Nature, Conditions for successful bargaining, Advantages and current trends in bargaining, Issues for concerns for employers, negotiation objectives, negotiation process-reactions, discussions, and style, Theories of Collective Bargaining.

17. Conflict Management – definition, intervention process, sources, reasons and different levels of Conflicts.

18. Grievance Management: Concept of Grievance, Causes of Grievance, Need for a Grievance Redressal Procedure, Steps in a Grievance Redressal Procedure, Legislative Aspects of the Grievance, Redressal Procedure in India.

19. Industrial Relations & Trade Unions: Nature, concept, models and theories of IR, Collective

bargaining, industrial disputes, workers participation management, employee discipline, grievance handling, trade unionism, development of unionism, structure and types of unions, trade unions act, issue of registration and recognition, problems of unions in a liberalized economy.


1. Factories act, 1948

  • Definition
  • The Inspecting Staff
  • Health
  • Safety
  • Hazardous Processes
  • Welfare
  • Working Hours of Adults
  • Holidays
  • Employment of Young Person
  • Employment of Women
  • Annual Leave with Wages
  • Penalties and Procedure

2. The Workmen’s Compensation Act, 1923

  • Defenses available to Employers Before Passing of the Act
  • The Fatal Accidents Act, 1855
  • The Employers Liability Act 1938
  • Rules Regarding Workmen’s compensation
  • Amount of Compensation
  • Distribution of Compensation

3. The Employees State Insurance Act, 1948

  • Applicability of the Act
  • Administration of the scheme
  • Standing Committee
  • Medical Benefit Council
  • Officer and Staff
  • Director General and Financial Commissioner
  • Inspector

4. Benefits

  • Sickness
  • Maternity
  • Disablement
  • Dependants
  • Medical
  • Funeral

5. Adjudication of Disputes and Claims

6. The Employees Provident Funds and Miscellaneous Provision Act 1952

7. The Payment of Gratuity Act, 1972

  • Meaning of Gratuity
  • Payment of Gratuity
  • Forfeiture of Gratuity
  • Nomination
  • Recovery of Gratuity
  • Inspectors
  • Penalties and Offences

8. The Maternity Benefit Act, 1961

  • Scope and Coverage of the act
  • Definition
  • Maternity Benefits
  • Inspectors

9. The Payment of Wages Act, 1936

10. The Minimum Wages Act, 1948

11. The Industrial Disputes Act, 1947

  • Conciliation Machinery
  • Works Committees
  • Conciliation officer
  • Boards of Conciliation
  • Strikes and Lock-outs
  • Lay-off
  • Retrenchment
  • Transfer and closing Down of undertakings

12. The Payment of Bonus Act, 1965

13. Other Important Points

  • Principles of management
  • Leadership styles
  • HR Planning
  • Job analysis (Procedures, Methods and techniques)
  • Job design (Meaning and techniques)
  • Recruitment and selection (Procedure, Process and barriers)
  • Interview (Types of tests, Types of interviews and limitations)
  • Placement (Induction, procedure and benefits)
  • Trainingand development (Types and methods)
  • Performanceappraisal (Process, uses and techniques)
  • Promotion, transfer and demotions (Types, policies
  • Job evaluation (Pre-requites, principles and process)
  • Compensation (Theories of wages, compensation administration and criteria to develop compensation plan)
  • Motivation (Theories, Importance, Factors impacting)

Important theories of HR:

  1. 14 Principle of Management by Fayol
  2. 360 Degree Feedback
  3. Behaviorally Anchored Rating Scales
  4. Collective Bargaining
  5. Downsizing
  6. Expectancy Theory byVroom
  7. Hagberg Theory
  8. Hierarchical Organization Structure
  9. Hierarchy of Needsby Maslow
  10. Johari Windowby Luft Ingham
  11. Management by Objective by Drucker
  12. Theory X Theory Y McGregor
  13. Two Factory theory by Herzberg
  14. Unfreezing, Moving, Refreezing by Lewin

Suggested books for IBPS SO HR/ Personnel Officer Exam

  1. Industrial Law byN. D. Kapoor
  2. Human Resource Management by V. S. P. Rao
  3. Human Resource Management by K Aswathappa
  4. Human Resource Management by C.B. Mamoria

“Do not wait for anybody or anything. Do whatever you can. Build your hope on none”- Swami Vivekananda

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