What are the Main Objectives of the Consumer Protection Act?

By BYJU'S Exam Prep

Updated on: November 9th, 2023

The main objectives of the Consumer Protection Act are to provide a mechanism for prompt action on complaints, protect customers, etc. The Consumer Protection Act (CPA) was enacted in 1986 to protect the rights and interests of consumers against any fraud or unfairness. The Consumer Protection Act of 2019 replaced it.

Objectives of the Consumer Protection Act

The main objectives of the Consumer Protection Act 1986 are the protection of the rights of consumers which are as follows:

  • Right to protection against unfair practices
  • Right to protection against hazardous goods
  • Right to information about quality, quantity, ingredients, standards, etc.
  • Right to access goods and services at market rates
  • Right to be heard in the special forums and councils made to address their issues

Consumer Protection Act 1986

The Consumer Protection Act 1986 (COPRA) was an act enacted by the Parliament of India to safeguard the interests of buyers in India. It was removed by the Consumer Protection Act 2019. It was created to establish consumer councils and other authorities for the redressal of consumer complaints and matters connected therewith. Legislative Assembly passed the Act in October 1986 and it came into force on 24 December 1986.

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