What is the Goiporia Committee?

By Balaji

Updated on: February 24th, 2023

Goiporia Committee was established in 1990 by the Reserve Bank of India (RBI). The Goiporia committee was entrusted with doing research and making recommendations to improve customer service in banks. According to multiple committee recommendations, all banks in India should maintain a customer complaint book to appropriately capture and handle consumer issues.

Table of content

1. Goiporia Committee
2. What is the Goiporia Committee?

Goiporia Committee

The Goiporia committee was formed to help raise the various levels of customer service in the country’s banks. Some of the recommendations included induction training for the recruits, identity batches for every employee, and providing proper awareness to each customer regarding passbooks and more.

Here are some key points about the Goiporia Committee that one must keep in mind.

In 1990, M.N. Goiporia established the Goiporia Committee.
He was also the 14th chairman of the SBI (State Bank of India).
He began as a probationary officer and rose through the ranks till he was appointed chairman of the State Bank of India in 1990.
M.N. Goiporia chaired the Goiporia Committee, and throughout his term, he made several critical recommendations to improve customer service in India’s banking business.
M.N. Goiporia was charged with multiple counts while serving as chair because he played a significant and unduly role in the 1992 scam.

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