Qs 1. Suppose you are a bank officer, and on one day 10 people visited the branch with different purposes at the same time like maintaining pass book, cash deposit, cash withdrawal, account opening etc. Whom do you prefer and how will you manage them, provided everyone is in a hurry to get their job done?
Sample Answer – As given by Gr@$p…..A K
Firstly I will check the nature of work & requirement of people keeping in mind urgency of work. It would help me in giving preference & prioritizing options available. Try to handle work of OLD & disabled persons as soon as possible. Will guide people in a cordial manner & provide assistance as & when required.
OR
As given by Neymar
Sir in a Bank, customer satisfaction is the vital role among all roles which are performed in the Bank, but at same time we have to decide how to prioritize the importance of need of the customer’s request in such a situation. Among all, I will prefer to give my service first to the customer who has come to withdraw the cash , may be urgently require it . But this i can do immediately by just giving first account opening form to the another customer who requires to get his bank account opened which will take few seconds and can tell him please fill basic details what you understand and thereafter ask if any query is there, later on can take cash deposit and can update passbook.
Qs 2. What is ATM? And how is it different from White Label ATM?
Sample Answer – As given by Eternal Bliss
ATM means Automated Teller Machines. These devices help customers avail electronic banking facilities by providing them an option to avail banking services through an automated system instead of standing in queues at bank’s counters. ATMs are helpful both for banks, by reducing the workload on its employees and to the customers, by making the process of availing banking services less cumbersome. After the advent of ATMs, banking services can be accessed anywhere and at any time of the day.
White label ATMs are owned and operated by non-bank entities while in case of normal ATMs(brown label), these are outsourced by the banks to private company so that the cash is put into the machines by the banks but the operating functions like paying rent, maintenance is the responsibility of the ATM owner. White labels ATMs don’t have any logo, while other ATMs have a logo of the banks. The individual/company setting up a white label ATM has got to have minimum net worth of 100 crore and has to get license from RBI before starting operations, no such obligation in case of brown label ATMs.
OR
As given by Shanmukhapriya V
ATM stands for Automated Teller Machine. It functions 24*7 and hence it facilitates for anywhere and anytime banking. It enables customers to withdraw money using debit cards and also to find the account balance. It works on all days and hence customers can withdraw money even when a bank is not functioning or during the holidays.
Any non-bank entity can open white-label ATMs whereas ATMs can be opened only by banks. Another difference is that ATM machine bears the bank logo whereas, white label ATMs do not bear any logo. In addition to that, cash deposit is not permitted in white label ATMs. White label ATMs help in financial inclusion and recently government has approved 100% FDI in white label ATMs.
Qs 3. Recently which gold schemes are launched by government and what are its benefits?
Sample Answer – As given by Aasma
In order to reduce India’s gold imports, to narrow CAD (current account deficit) and trade deficit while bringing all idle gold with individuals into the economy, the Indian government came out with three new gold schemes- Gold Monetisation Scheme (GMS), Gold Sovereign Bond Scheme and the Gold Coin/Bullion Scheme.
1. The Gold Monetisation Scheme– as the name suggests it makes gold work for individual by yielding interest up to 2.5% when deposited(min 30 grams of 995 fineness) in a bank with a provision for premature withdrawal and a minimum tenure of one year.
2. Sovereign Gold Bond Scheme- to encourage people to buy gold/paper bonds (min 2 grams and max of 500 grams per person) instead of actual/physical gold, to earn 2.75% interest. The bond tenor is for eight years, with a minimum lock- in of five years.
3. Gold Coin/Bullion Scheme– Launch of Indian Gold coins having Ashok Chakra on one side and Mahatma Gandhi on the other side in denominations of 5 and 10 grams, apart from a 20 gram bar.
OR
As given by Priyanka Jain
Various gold schemes launch recently by the NDA government under Mr. Modi are
1. Gold Monetization Scheme- Resident Indians can at any time deposit a minimum of 30 grams gold (in any form) with no maximum limit. They can earn interest up to 2.5% on their idle gold.
2. India Gold Coin & Bullion Scheme- Coins of denominations 5 gm. & 10 gm will be launched initially and they’ll bear the Ashoka Chakra. Even a gold bar of 20 gm. will be made available. These coins will be distributed by recognized MMTC outlets.
3. Sovereign Gold Bonds- Gold bonds will be made available in denominations of 5, 10, 50 & 100 gm. for 5-7 years with a maximum limit of 500 gm per year.
Benefits of these schemes-
1. To mobilize the idle gold to be put to industrial use.
2. It’ll reduce the gold import burden on the government.
3. Indians can earn interest on their idle gold which will be exempted from taxation.
Thanks
All the Best
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