Must know concept for RBI Grade B exam: Non Verbal Communication

Non-Verbal Communication

According to Peter F Drucker,

The most important thing in communication is to hear what isn’t being said.

Types of Non-Verbal Communication

1. Kinesics

The word kinesics comes from the root word kinesis, which means “movement,” and refers to the study of hand, arm, body, and face movements which includes the following:-

• Gestures are arm and hand movements and include adaptors like clicking a pen or scratching your face, emblems like a thumbs-up to say “OK,” and illustrators like bouncing your hand along with the rhythm of your speaking.
• Head movements and posture include the orientation of movements of our head and the orientation and positioning of our body and the various meanings they send. Head movements such as nodding can indicate agreement, disagreement, and interest, among other things. Posture can indicate assertiveness, defensiveness, interest, readiness, or intimidation, among other things.
• Eye contact is studied under the category of oculesics and specifically refers to eye contact with another person’s face, head, and eyes and the patterns of looking away and back at the other person during the interaction. Eye contact provides turn-taking signals, signals when we are engaged in cognitive activity, and helps establish rapport and connection, among other things.
• Facial expressions refer to the use of the forehead, brow, and facial muscles around the nose and mouth to convey meaning. Facial expressions can convey happiness, sadness, fear, anger, and other emotions.

You can go through the following links for RBI Grade B Exam 2022 preparation:

Now, we are going to discuss the next point. It is related to a different type of Non-verbal communication: 

2. Haptics

It refers to the study of communication by touch.

3. Vocalists

It is the study of paralanguage(, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers (Andersen, 1999).

4. Proxemics

Proxemics refers to the study of how space and distance influence communication.

5. Chronemics

Chronemics refers to the study of how time affects communication. 

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