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ESE Achiever's plan || Paper 1 || Quality definition, benefits and characteristics

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Question 1

Which of the following includes in types of quality?

(i)  Quality of design

(ii) Quality of Performance

(iii) Quality of conformance

Question 2

Which of the following are benefits of Quality?

Question 3

Which of the following are the consequences of poor quality of product?

(i)  Loss of business, liability.

(ii) Product failure.

(iii) Loss of Productivity.

(iv) Rework

Question 4

Which of the following is/are correct regarding internal and an external Customer?

(i) Internal customer is a division, individual or unit employee who purchases or is the receiver of products, materials, services or information from other units in the same company (internal supplier).

(ii) External customers are customers who don’t belong to the organization. In different terms, they are purchasers of the products’ (service) of that business but in no way affiliated with the company.

Question 5

Which of the type of quality is concerned with the tightness of specification for the manufacture of the product?
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