ESE Achiever's plan || Paper 1 || Quality definition, benefits and characteristics
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(i) Quality of design
(ii) Quality of Performance
(iii) Quality of conformance
(i) Loss of business, liability.
(ii) Product failure.
(iii) Loss of Productivity.
(i) Internal customer is a division, individual or unit employee who purchases or is the receiver of products, materials, services or information from other units in the same company (internal supplier).
(ii) External customers are customers who don’t belong to the organization. In different terms, they are purchasers of the products’ (service) of that business but in no way affiliated with the company.
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