- Quality is doing the right things right and is uniquely defined by each individual.
- A product or process that is Reliable, and that performs its intended function is said to be a quality product. The degree to which something meets or exceeds the expectations of its consumers.
- Quality is inversely proportional to variability.
- Quality means fitness for use. There are two general aspects of fitness for use: quality of design and quality of conformance.
Consequences of poor Quality:
- Causing Problems with Productivity.
- Poor quality of product increases production and market costs.
- Damage or injuries resulting from faulty design.
There are three types of quality.
(i) Quality of design:
- Design must be simple and less expensive to meet the customer’s product or service expectations.
- Quality of design influenced by factors like product type, cost, profit policy, demand of the product, availability of parts and material, product reliability, competing element etc.
(ii) Quality of conformance:
- It is meeting the standards defined in the design phase after the product is manufactured or while the service is delivered.
(iii) Quality of Performance:
- Quality of performance is how well the product functions or service performs when put to use.
Dimensions of Quality:
The quality of a product can be described and evaluated in several ways. It is often very important to differentiate these different dimensions of quality.
(vii) Perceived Quality
(viii) Conformance to Standards
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